8d911 Terms and Conditions

1.1 Subject of the Agreement

These terms and conditions ("Terms") form a legally binding agreement between the 8d911 platform ("Platform", "Website" or "Service") and each person who uses this service ("User" or "you"). By using our website you are considered to have accepted these Terms.

1.2 Description of the Service

8d911 is an online entertainment gaming and betting platform. The platform offers a variety of gaming options including slots, live casino games and cricket betting. The service is delivered entirely through digital means and is not operated from any physical premises.

1.3 Right to Amend the Terms

8d911 reserves the right to change, amend or update these Terms at any time, with or without prior notice. Updated Terms take effect from the moment they are published on the website. It is your responsibility to re-read this page on each visit.

2.1 Age Eligibility

You must be 21 years of age or older to use this platform. This service is strictly prohibited for minors. 8d911 reserves the right to verify age at any time, and if a false age is provided the account will be closed immediately and any funds held may be forfeited.

2.2 Single Account Policy

Each user may open only one account. If the same person holds multiple accounts they will be closed without prior notice and any associated bonuses or winnings may be cancelled. The same device, IP address, bank account or identity details will be considered when determining whether accounts belong to the same person.

2.3 Accuracy of Account Information

All information provided at registration must be accurate, complete and kept up to date. Providing incorrect information may delay the account verification process or result in the account being closed. If your details change, please notify our support team promptly.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. You must not allow any third party to use your account. If you suspect unauthorised access to your account, notify our support team immediately.

3.1 Deposit Limits and Methods

The minimum deposit amount for each method is ৳200. Accepted payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposited funds are generally credited to the account instantly. If there is a delay due to technical reasons, please contact our support team.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are normally processed within 1 hour. Account verification (KYC) is mandatory before withdrawals can be made. Withdrawal requests may be put on hold until verification is complete.

3.3 Currency and Conversion

All transactions on this platform are conducted in Bangladeshi Taka (BDT / ৳). For any transactions involving foreign currency, the applicable exchange rate and any fees charged by the relevant bank or payment provider are your own responsibility.

3.4 Transaction Cancellation and Refunds

A withdrawal request that has already been processed cannot be cancelled. If a deposit needs to be refunded for any reason, this will only be considered at our discretion and after the relevant circumstances have been reviewed. No refunds will be made in the case of fraudulent transactions.

4.1 Welcome Bonus

8d911 offers a 200% welcome bonus on the first deposit, up to a maximum of ৳5,000. To claim this bonus you must make a minimum first deposit of ৳200 after registration. The bonus can only be received once and cannot be claimed multiple times through multiple accounts.

4.2 Wagering Requirement

All bonus funds must meet a 15x (fifteen times) wagering requirement before withdrawal. This means that if you receive a ৳1,000 bonus you must place a total of ৳15,000 in bets before withdrawing. The contribution percentage of bonus bets may differ for some games — the applicable terms will be stated in the bonus offer details.

4.3 Other Promotions

Various special offers, cashback and tournament prizes may be provided from time to time. Each promotion will have its own terms and conditions, which will be published in full on the relevant offer page. 8d911 reserves the right to change or cancel any promotion.

4.4 Consequences of Bonus Abuse

If an attempt is made to gain an unfair advantage through bonus abuse, account manipulation or exploiting system loopholes, 8d911 reserves the right to cancel the relevant bonus and winnings and to suspend the account.

5.1 VIP Tiers

The 8d911 VIP program has three tiers, each with a weekly cashback benefit available:

• Bronze — up to 0.5% weekly cashback
• Silver — up to 1.0% weekly cashback
• Gold — up to 1.5% weekly cashback

5.2 Tier Upgrade Criteria

VIP tiers are upgraded based on your regular playing pattern, loyalty and account activity. Rather than a specific turnover figure, your overall participation and activity are evaluated. 8d911 reserves full discretionary authority to determine VIP criteria.

5.3 Cashback Payment

Weekly cashback is calculated and paid every Monday. A wagering requirement may also apply to cashback and will be communicated in the relevant offer details.

6.1 Strictly Prohibited Activities

Any of the following activities are strictly prohibited on this platform:

• Attempting to hack accounts or gain unauthorised access to the system
• Playing with the help of bots, automated software or artificial intelligence
• Conducting money laundering or illegal financial activity
• Stealing another user's information or impersonating them
• Attempting to manipulate the platform's software or algorithms
• Using fraudulent payment information

6.2 Consequences of Account Closure

If a user is found to be involved in prohibited activities, 8d911 reserves the right to permanently close the account without prior notice and to forfeit any pending bonuses and winnings. In serious cases the option of legal action also remains open.

7.1 Collection of Personal Information

8d911 collects and processes personal information for the purposes of registration, verification and service improvement. Details of what information is collected and how it is used can be found on our Privacy Policy page.

7.2 Data Protection Measures

We use SSL encryption and modern cybersecurity methods to protect your personal and financial information. However, no data transmission over the internet is completely secure — you also bear the responsibility of keeping your device and login details secure.

7.3 Sharing Information with Third Parties

8d911 does not sell your information to third parties. However, necessary information may be shared for payment processing, identity verification and in response to lawful requests from law enforcement agencies.

8.1 Right to Set Limits

8d911 encourages users to maintain healthy gaming habits. You can set your own deposit limits, play limits or session duration. Contact our support team to use this feature.

8.2 Self-Exclusion Option

If you feel that gaming is having a negative impact on your life, you can contact us to activate a temporary or permanent self-exclusion. While self-exclusion is active, access to your account will be blocked. See our Responsible Gaming page for more details.

8.3 Age Verification and Protection

If you live with minors, you are advised to use parental control software on your device. Anyone under the age of 21 using this platform will be considered a serious breach of these Terms.

9.1 Liability for Service Disruption

8d911 will not be liable for any loss if the service is temporarily unavailable due to technical problems, maintenance, cyberattacks or any other reason. We will always endeavour to restore the service as quickly as possible.

9.2 Liability for Game Outcomes

Gaming and betting outcomes are entirely dependent on chance. 8d911 is not responsible for losses. Past wins do not guarantee future wins. Play with caution and for entertainment purposes only.

9.3 Third-Party Content

This platform includes content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt and Microgaming. Their own terms and policies may apply. 8d911 is not responsible for any actions of these third parties.

10.1 How to Submit a Complaint

If you have a complaint or dispute, please first notify our 24/7 live chat support team. Most issues can be resolved quickly. If the matter is not resolved via live chat, please write to us in detail by email: [email protected]

10.2 Resolution Timeframe

Upon receiving a complaint we will investigate as quickly as possible. In complex cases, full investigation and resolution may take a little longer. You will be kept updated regularly throughout the process.

10.3 Final Decision

In the event of a dispute, the decision of 8d911's management authority will be considered final. We are committed to always making decisions in a fair and transparent manner.

11.1 Severability

If any part of these Terms is declared void or invalid by a court, only that part will be removed and the remaining Terms will remain fully in force.

11.2 Entire Agreement

These Terms, our Privacy Policy and our Responsible Gaming policy together form the entire agreement between you and 8d911 and supersede any prior oral or written agreements.

11.3 No Waiver

If 8d911 does not exercise or delays exercising any of its rights in a particular case, this will not be considered a waiver of that right in the future.

11.4 Language and Interpretation

The original version of these Terms is drafted in Bengali. If translated into any other language, the Bengali version will be considered authoritative and will govern in the event of any conflict.