8d911 Privacy Policy
Your personal information is completely safe with us. In this policy we clearly explain how your information is collected, stored, and kept secure.
This privacy policy applies to all services and products of the 8d911 platform. By using our website or creating an account, you will be considered to have given your consent to this policy. Please read this document in full.
8d911 is a trusted online gaming and betting platform in Bangladesh. We give the highest priority to the privacy and data protection of our users. In this privacy policy we have described in detail what information is collected about you, why it is collected, how it is stored and processed, and what rights you have over your information. Our goal is to serve you in a transparent and responsible environment.
1. Information Collection
1.1 Information You Provide
When you create an account at 8d911, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for KYC verification)
- Payment information (bKash / Nagad / Rocket account number or bank details)
- Residential address
1.2 Automatically Collected Information
While you use our platform, we automatically collect certain technical information, which includes:
- IP address and device identifiers
- Browser type and operating system information
- Login and logout timestamps
- Game play history and transaction records
- Data collected through cookies and similar tracking technologies
Purpose of Information Use
2.1 Primary Purpose
We use your information for the following legitimate purposes:
- Creating, managing, and verifying your account
- Processing deposits, withdrawals, and other financial transactions
- Anti-money laundering (AML) and customer identity verification (KYC)
- Detecting suspicious activity and preventing fraud
- Providing you with 24/7 customer support in Bengali
2.2 Responsible Gaming
8d911 is committed to responsible gaming. By analysing your gaming behaviour we can identify patterns that may indicate problematic conduct, and where needed provide you with support or self-exclusion options. This analysis is entirely for your protection.
2.3 Platform Improvement
By analysing your usage data we continuously improve our services, game selection, and user experience. However, for this purpose only anonymised and aggregate data is used, in which no individual is personally identifiable.
Information Storage and Security
3.1 SSL Encryption
All data exchanged between you and our servers is protected through SSL (Secure Sockets Layer) encryption. This ensures that no third party can read or alter your data in transit.
3.2 Server Security
Our data servers are protected through industry-standard firewalls, intrusion detection systems, and regular security audits. We use industry-leading technology to prevent unauthorised access.
3.3 Retention Period
We retain your information for as long as your account is active and for the period required by legal obligations. Even after an account is closed, certain information may need to be kept for a specified period in compliance with regulatory law.
3.4 Password Security
Your password is never stored as plain text — it is protected using high-grade cryptographic hashing. No member of our staff can ever view or know your password.
Information Sharing with Third Parties
4.1 We Do Not Sell Your Information
8d911 never sells, rents, or commercially transfers your personal information to third parties. Your privacy is a sacred responsibility to us.
4.2 Limited Information Sharing Circumstances
We may share information with third parties only in the following specific circumstances:
- Payment processors (such as bKash, Nagad, Rocket, banks) — to complete transactions
- Identity verification services — to fulfil KYC legal obligations
- Game providers — limited gameplay statistics only
- Legal authorities — to comply with statutory legal orders
- Fraud prevention organisations — to stop unlawful financial activity
4.3 Third Party Obligations
All third parties with whom information is shared are contractually bound to comply with our privacy standards. They may not use the information received for any purpose beyond what has been specified.
Cookie Policy
5.1 What Cookies Are and Why We Use Them
Cookies are small data files stored in your browser. 8d911 uses cookies for the following reasons:
- To remember your login state and keep your session secure
- To save your preferences and language settings
- To analyse and improve platform performance
- To detect fraud and multiple accounts
5.2 Cookie Controls
You can disable or delete cookies through your browser settings. Please note, however, that some cookies are essential for the core functionality of 8d911 — disabling them may cause certain features to not work properly.
Your Rights Over Your Information
As a user of 8d911, you have the following rights over your own information:
6.1 Right to Access
You can request at any time to know what information we hold about you. We are obliged to respond in writing within 30 days.
6.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Upon providing proof of the correct information, we will update it as soon as possible.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, due to legal and regulatory obligations, we may be required to retain certain information for a specified period.
6.4 Right to Object to Processing
You may object at any time to marketing communications or non-essential data processing. Upon receiving your request, we will stop the relevant activity.
Protection of Minors
7.1 Age Limit 21+
8d911 is for those aged 21 and above only. We do not collect, and have no intention of collecting, any information from minors. Age verification is mandatory at the time of account creation.
If we become aware that an account has been created by a minor, that account will be closed immediately and all associated information will be deleted.
Changes to the Policy
8.1 Updates and Notifications
8d911 reserves the right to amend or update this privacy policy as required. If any significant change is made, we will notify you by email or via a notification when you log in to the platform.
The latest version of the policy will always be published on this page and the date of any change will be clearly noted at the top. Continuing to use the platform after a change is made will be considered as your consent to the updated policy.
Privacy Contact
Contact Us
For any questions, concerns, or requests regarding your privacy, please contact our dedicated support team. We are ready to provide assistance in Bengali 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
We generally respond to your email within business days. For urgent matters, use live chat directly — it is the fastest way to get a resolution.